Dial-A-Ride

KATS is committed to providing safe, convenient transportation options for all residents. We are proud to announce the new and improved Dial-A-Ride service (DAR for short).

What is KATS Dial-A-Ride Service?

Dial-A-Ride (DAR for short) complements the existing transit system by providing curb-to-curb next day transportation service for Kingsport seniors age 65 or older and also for residents with a health-related condition.  DAR service operates within Kingsport’s boundaries.

Dial-A-Ride (DAR) Services

Dial-A-Ride provides two types of services: DAR 65 and DAR ADA (Americans with Disabilities Act).

DAR 65 service provides shared-ride public transportation to seniors that are age 65 or older.  Click here for more details about DAR 65.

DAR ADA service provides shared-ride public transportation that complies with ADA requirements. All DAR ADA eligible customers must be certified by the transit agency before scheduling a ride. Click here for more details about DAR ADA.  Watch the video below to learn more about the DAR ADA service.


What does KATS Dial-A-Ride cost?

Trips that are scheduled within the designated ¾ mile fix-route Dial-A-Ride zone are $2.00 each way.

Correct change is required and must be paid upon boarding the service.

Any trips scheduled outside the ¾ mile Dial-A-Ride zone will require you to pay a zone charge based on the location of the desired trip. Zone charges vary and so, we encourage you to check with the dispatcher when scheduling your trip to determine the appropriate fare.


How to use KATS Dial-A-Ride       

1. You must become certified eligible to use KATS Dial-A-Ride Service.

2. Schedule a trip by calling 423.224.2613 between the hours of 8 a.m  and 5 p.m., Sunday through Friday. This must be done at least one day in advance to your desired trip. You can schedule a trip up to 14 days prior to your trip. If you need to cancel a trip, it must been done 1 hour before it is scheduled or it shall be considered a no-show trip.

3. Be prepared for your trip. We encourage you to be prepared for your trip 30 minutes before your scheduled pick-up time. Drivers will only wait for 5 minutes before the trip is considered a no-show.

4. To schedule a return trip, call 423.224.2613. Schedule a "will-call trip", so the driver can pick you up. Please be patient "will-calls" do take time, and we will be there to get you as soon as possible. The last call request for a return trip home will be at 5 p.m.


How to apply for Dial-A-Ride

Click here to download an application.  Fully complete the application and mail or deliver to:

KATS Transit Office at 109 Clay Street
, Kingsport, TN 37660.

Only applications that are submitted with all sections completed and intact will be reviewed for eligibility.

For application in Spanish, please click here.


TTY Telephone Information for persons who are hearing impaired:

Hearing-impaired callers may contact KATS through the Tennessee Relay Center, by calling:

711 or 800.848.0298 (w. TDD device)     

      


Dial-A-Ride Policies and Overview

The following is a list of policies and procedures adopted by Kingsport Area Transit Service (KATS) and required for KATS customers use of the Dial-A-Ride Service. Please review carefully to ensure you are able to fully comply. Thank you.

Application for Dial-A-Ride Eligibility: Applications are available at the KATS transit office. Applications for Dial-A-Ride shall be filled out completely in order determine that an applicant is eligible. The applications will be reviewed and a decision made within 21 days of submittal. At such time no determination has been made and you have not been notified by mail the applicant is presumed eligible and shall be provide service unless the application is later denied.

Dial-A-Ride Hours of Operation: KATS Dial-A-Ride Service is a next day service that requires reservations to be made 1 day in advance to the desired trip and must be made by calling 423.224.2613. Reservations can be made between the hours of 7:30 a.m. and 5:30 p.m., Sunday through Friday. Trips can be schedule 14 days in advance. The last call for return trips home and will call trips needs to be made before 5 p.m. with no exceptions.

Preparation for Trip: Customers must be available for his / her trip pick-up 30 minutes before their scheduled pick-up time or they may be required to wait as much as 30 minutes after their scheduled pick-up time. Upon bus arrival to the clients know address, the driver will only wait five minutes and then leave and record the scheduled trip as a No-Show trip. Remember it is your responsibility to watch for the bus.

Curb-to-Curb Service: Dial-A-Ride service is a curb-to-curb, orgin-to-destination service and drivers are not allowed to come to any of our client's door for service. Drivers are allowed to assist passengers getting on and off the vehicle and with securing your wheelchair.

Scheduled Trip Cancellations: Customers that have a scheduled trip that wish to cancel the trip must contact KATS at 423.224.2613, (1) hour before the scheduled pick-up time in order to cancel the trip. Any trip not cancelled 1 hour before the scheduled pick-up time shall be considered a No-Show trip.

No-Show Trips: No-shows are trips that have been scheduled for pick-up at a clients known address when the eligible rider does not meet the bus at the curb in the allotted time frame. If you do not meet the KATS vehicle as scheduled, you may be required to pay a NO SHOW fee of $2.00. All your future trips will automatically be cancelled until the fee is paid at the KATS Transit Office, 109 Clay Street, Kingsport, TN 37660. Three (3) No-Show trips within a single month time period shall result in suspension of your KATS Dial-A-Ride service for a one (1) month time period beginning on the date of the third No-Show trip.

Dial-A-Ride Fare: Eligible customers shall pay $2.00 each way for schedule trips that are within the designated ¾ mile Dial-A-Ride zone. Correct change is required and must be paid upon boarding the service. Any trips scheduled outside the ¾ mile Dial-A-Ride zone will require you to pay a zone charge based on the location of the desired trip. Zone charges vary and so, we encourage you to check with the dispatcher when scheduling your trip to determine the appropriate fare.

Carry on Bags: Passengers may only carry on 2 grocery bags. If you shop and have more than 2 grocery bags, please make other arrangements for a way home. For example, you may use KATS to take you to the store for shopping and then call a taxi or friend for your return trip if you have several bags of groceries.

When Additional Accessibility is required: Severely mobility-impaired persons may require the assistance of a Personal Care Assistant (PCA). You are required to fill out on the application if you require a PCA and to identify all PCA's that shall be traveling with you. If your needs have changed since you have been qualified eligible for Dial-A-Ride service you may be required to be recertified. PCA's shall utilize KATS service at no charge. An additional companion can accompany the eligible patron on a schedule trip if room is available, but must pay the regular full fare for the service and have the same origin-to-destination.

Suspension Policy: Three (3) No-Show trips within a single month time period shall result in suspension of your KATS Dial-A-Ride service for a one (1) month time period beginning on the date of the third No-Show trip.

Customers are required to pay for use of service. Any passenger who refuses to pay or does not pay for service at the time of boarding, shall be prohibited from future use of KATS transit services.

Service may be refused to anyone whose behavior may be hazardous to safe travel or is using profane language or making excessive noise.

The Appeals Process: Any individual who is denied eligibility for Dial-A-Ride services, or who has been awarded only conditional or temporary eligibility, or whose eligibility is suspended, altered or terminated may appeal the decision. All appeals shall be filed within Sixty-five (65) days of the date of the letter notifying an individual that have been determined ineligible for Dial-A-Ride Service. A written request sign and dated must be filed in the KATS Office at 109 Clay Street, Kingsport, TN 37660 and include the grounds and reasons for appeal.