
KATS launched a new pilot program in 2025 called “KATS CONNECT,” an on-demand service through a brand new app called Mobility by Ecolane. New and existing customers within City of Kingsport limits can begin scheduling, modifying, or canceling trips right from their phone. Described as a mix between traditional fixed route bus service and an Uber-type ride-sharing service, on-demand public transit (also known as microtransit) allows travelers to request a shared shuttle via an app called Mobility by Ecolane that picks them up in just a few minutes.
How can YOU access “KATS CONNECT”?
1). Download the Mobility by Ecolane app. Links: Apple App Store or Google Play
2). Create an Account. (must have a valid email)
3). Book a ride by entering your pickup and drop-off address.
4). Pay for your ride when KATS arrives with exact cash, Dial A Ride tickets, or download the Token Transit App to pre-pay. ($3 each way)
Please click this link for step by step instructions on creating your KATS Connect account.
What are KATS Connect hours?
Hours of operation are the same as other KATS transit services, Monday through Friday, 7:30 am to 5:30 pm.
How much does it cost to ride KATS Connect?
Fare is $3.00 one way.
No Reduced Fares Offered. No transfers. Children under age 17 are free with paying adult. Under 18 MUST be accompanied by paying adult while on board.
How old must I be to register a KATS Connect account?
18 years old. Under 18 MUST be accompanied by paying adult while on board.
How do I pay for my ride?
Exact cash fare is expected upon boarding the vehicle. We also accept KATS tickets which are available for purchase at KATS transit center (900 E Main Street). For credit/debit paying customers: download the Token Transit app, find us on the list, create an account, and purchase your fare. Show phone to driver to board.
Where can I go and where will I be picked up?
Transit passengers are no longer limited to fixed-bus routes. KATS-On-Demand can take you virtually anywhere within the city limits of Kingsport. You will never be more than a short minute or two walk to board one of our shuttles.
How far in advance can I request a trip?
You may request a trip as soon as 60 minutes from the current time and up to fourteen days in advance. Booking times are subject to availability.
Can I cancel my ride?
Yes. You may cancel through the Mobility By Ecolane app or by calling 423-224-2613. If you must cancel, please give as much advance notice as possible. If you need to edit your requested trip you must cancel first, then request another trip.
To view a printable brochure, please click here.
* KATS Connect is a trial program that is subject to availability.